Adjust

(Senior) Customer Success Manager

Shanghai

About the role

Adjust, an AppLovin company, is seeking a (Senior) Customer Success Manager to drive both new business development and account growth across the China region. In this hybrid role based in Shanghai or Beijing, you'll act as the primary point of contact for clients, guiding them through product adoption, monitoring their success metrics, and uncovering expansion opportunities. You'll manage the complete sales cycle from prospecting through closing while maintaining strong relationships that support renewals and reduce churn. The position blends sales and account management expertise, requiring you to consultatively present Adjust's measurement and analytics solutions to diverse stakeholders. Key responsibilities include hitting quarterly and annual targets, proactively analyzing client usage patterns, gathering feedback for the product team, and representing the company at industry events. You'll work with Salesforce and other sales tools to maintain accurate pipeline forecasting. Ideal candidates bring 3-7 years in client-facing SaaS, AdTech, or professional services roles, with a proven history of exceeding sales quotas or retention goals. You'll need strong negotiation and communication abilities, comfort discussing technical product concepts, and fluency in both English and Mandarin Chinese. The role suits someone equally comfortable working independently and collaborating in a fast-paced environment, with familiarity with sales platforms like Salesforce, SalesLoft, and LinkedIn Sales Navigator.

Full job description

Expand to read the complete role requirements.

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics solutions provide visibility, insights and essential tools that drive better results.

Make an Impact/ The role:

As a (Senior) Customer Success Manager based in Beijing(Onsite) or Shanghai(Hybrid), you will join our China team and own both the new business development and ongoing client success efforts within your region. This hybrid role is perfect for someone who thrives in both sales and relationship management, bringing in new logos while nurturing and expanding relationships with existing accounts.

You will be the face of Adjust to your clients—strategically guiding them to success, increasing adoption of our products, and identifying upsell opportunities that drive mutual growth.

Empower Your Potential/ Responsibilities:

  • Own the end-to-end sales process—from prospecting to closing—against quarterly and annual targets.
  • Develop and maintain strong client relationships to drive adoption, satisfaction, and renewals.
  • Consultatively sell Adjust’s suite of solutions and services, adapting your pitch to a wide range of stakeholders and decision makers.
  • Monitor client usage patterns and sentiment to proactively manage health and reduce churn risk.
  • Identify and execute expansion and upselling opportunities within existing accounts.
  • Provide input to the product team based on client feedback and market trends.
  • Represent Adjust at industry events and with mobile ecosystem partners to elevate brand visibility.
  • Maintain accurate pipeline and forecasting data in Salesforce (SFDC).

Bring Your Knowledge/ Experience & Qualifications:

  • 3-7 years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech, or investment banking, consulting company.
  • Proven track record of achieving or exceeding sales quotas or client retention goals.
  • Strong consultative selling, negotiation, and communication skills.
  • Tech-savvy and comfortable discussing product features, integrations, and technical concepts with stakeholders.
  • Strong ability to understand local markets and customer needs via curiosity, asking open-ended questions and active listening.
  • Fluent in English and Chinese.
  • Able to work independently, while also thriving in a collaborative, fast-paced environment.
  • Familiarity with Salesforce, SalesLoft, LinkedIn Sales Navigator, etc.

More details about our company culture and perks can be found on our career page.

Interested? Let’s Talk!

We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!
Equal opportunity employer

Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.
To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
Please read our Candidate Privacy Policy to learn more about how Adjust processes your personal information.

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