DataHub
Customer Success Manager
About the role
You'll drive adoption and expansion across a portfolio of enterprise accounts at DataHub, an AI and data context platform trusted by major organizations like Apple, Netflix, and Visa. Your mission is helping customers move beyond initial implementation to deeply embed DataHub across their teams—whether that means guiding data practitioners through configuration, presenting adoption metrics to executives, or building scaled playbooks that help the CS team grow. You'll own the full customer lifecycle from onboarding through renewal, partnering closely with Product and Engineering to turn feedback into roadmap impact. This role is built for someone with 3+ years managing multiple enterprise accounts in a customer-facing capacity and a solid grounding in data tools and governance concepts (dbt, Airflow, Snowflake, or Databricks familiarity is expected). You need to be fluent translating between technical data teams and business stakeholders, with strong communication skills that drive decisions in meetings and clear writing that moves deals forward. Experience in data operations, analytics, or as an internal DataHub champion before this role would be a meaningful advantage. Fully remote, with Pacific Time Zone coverage required. DataHub offers competitive salaries with equity for all employees, comprehensive health coverage (99% for employees on medical, dental, and vision), coworking stipends for flexibility, and the standard remote-work perks you'd expect from a funded startup.
Full job description
Expand to read the complete role requirements.
Full job description
Expand to read the complete role requirements.
DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility.
The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos.
The role
You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running — they actually use it, love it, and expand it across their organization.
You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next.
What you'll do
- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
- Partner with customers to build adoption plans grounded in their specific goals and data maturity
- Help customers through initial setup, configuration questions, and common troubleshooting scenarios
- Translate adoption progress and business value into clear narratives for executive stakeholders
- Identify at-risk accounts early, understand the root cause, and get things back on track
- Collaborate with Product and Engineering to share customer feedback and influence the roadmap
- Build repeatable playbooks and resources that help the CS team scale
What you'll bring
Required
- Familiarity with data governance, data cataloging, or metadata management more broadly
- Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
- Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
- Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
- Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions
Nice to have
- Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
- Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
- Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
- Previous startup or consulting experience
Where you'll be based
This role is open to candidates based in the Pacific Time Zone (US). We work across multiple time zones globally, and PT coverage is essential for this position. The role is fully remote.
Benefits and Perks
We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.
Competitive compensation
We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it.
Equity for everyone
Every team member receives an ownership stake in the company. When we grow, you grow with us.
Remote Work
All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid.
Location flexibility
Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.
Comprehensive health coverage
Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.
Flexible savings accounts
We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.
Support for every path to parenthood
Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.
Time off that works for you
We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.
Why Join Us
DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way.
By joining our team, you’ll:
- Tackle high-impact challenges at the heart of enterprise AI infrastructure
- Ship production systems that power real-world use cases at global scale
- Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world
- Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more
If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!
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