1stdibs.com

Business Development Associate

New York, NY

About the role

1stDibs, a global online marketplace connecting design enthusiasts with over a million curated pieces, seeks a Business Development Associate to spearhead seller reactivation efforts in New York. You'll focus on reconnecting with churned sellers through strategic outbound calls and email campaigns, identifying why they left the platform, and presenting customized solutions to bring them back as active partners. This role emphasizes strong phone communication skills combined with data-driven strategy to transform former pain points into renewed business relationships. The ideal candidate brings at least two years of account management experience, ideally within e-commerce settings, with proven success in high-volume cold-calling environments. You should excel at written and verbal communication, demonstrate proficiency in Salesforce and Excel, and have the ability to educate and influence seller communities. Experience with luxury goods or marketplace platforms is valued but not required. This position offers a base salary between $25-$28 per hour (Tri-State area) plus quarterly performance-based commissions, complemented by equity, comprehensive benefits, and professional development opportunities.

Full job description

Expand to read the complete role requirements.

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.

We are looking for a Business Development Associate to lead our seller win-back strategy, focused on re-engaging and reactivating previously churned accounts. In this role, you will be responsible for nurturing relationships with former sellers, proactively diagnosing the root causes of their departure, and delivering tailored value propositions to restore their presence on the platform. The ideal candidate is a persuasive, phone-first communicator, capable of leveraging historical churn data and internal resources to turn past pain points into successful, long-term business partnerships.

Note: In addition to the base salary, this position is eligible for quarterly performance-based commissions.

What You Will Do:

  • Drive Business Development initiatives through high-volume, outbound phone outreach and strategic email campaigns to convert prospective leads into signed accounts.
  • Communicate and highlight membership options, account benefits, and platform advantages
  • Create scalable outreach campaigns to target approved prospects
  • Provide clear feedback to management on how to improve pitch materials or sales blockers to ensure sales targets are met
  • Drive and maintain Sales satisfaction by providing excellent and timely service in all seller interactions
  • Support various sales operations projects to ensure we are growing our seller partnerships and bringing their unique inventory to our buyers

Who You Are:

  • 2+ years account management experience, preferably in an e-commerce environment.
  • Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
  • Showcase the ability to influence and educate our Seller community
  • Strong time management and organization skills and the ability to prioritize
  • Experience with SalesForce and/or other CRM systems
  • Proficiency with Excel and Google Docs
  • Proven track record of success in high-volume outbound calling and cold-calling environments.

Nice To Have:

  • Luxury goods experience a plus
  • Experience and/or understanding of a marketplace/e-commerce platform

Notes:

  • No strategic acquisition work
  • Salesforce engagement knowledge a plus

Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Tri-State Pay Range
$25—$28 USD

1stDibs is an Equal Opportunity Employer

The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.

Total Compensation Statement

1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors.

Benefits (US based positions)

  • Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care.
  • We are flexible with our PTO. We generally expect employees take around 15 days/year.
  • All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible.
  • The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees.
  • Fully paid wellness benefits, including One Medical membership and WellHub.
  • Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss.
  • Company match of donations to 501c3 charities, up to $250/year.
  • Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.

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