# Staff Software Engineer, Community Support Engineering at Airbnb

Airbnb's Ambassador Routing & Channels team is seeking a Staff-level backend engineer to lead the design and delivery of intelligent customer support routing systems that serve millions of daily interactions across guests and hosts. You'll own core infrastructure including decision engines, workflow orchestration, and routing rule management, while driving consolidation of fragmented routing logic into a centralized, maintainable platform. This role sits at the intersection of backend systems and generative AI, requiring expertise in prompt engineering, RAG patterns, and agent planning to power next-generation support experiences.

The ideal candidate brings 9+ years of backend development experience, particularly with service-oriented architectures and scalable systems. You should demonstrate deep expertise in workflow optimization, AI/LLM integration, and prompt engineering—not just building systems, but fine-tuning AI capabilities for real-world routing scenarios. Strong technical judgment around architecture, code quality, and reliability is essential, as is the ability to collaborate fluidly across product, operations, data science, and engineering teams.

This is a full-time, US-remote position with occasional office visits or team offsites as arranged with your manager. You'll mentor junior engineers, lead incident response and post-mortems, and champion engineering excellence while balancing the pressures of a high-scale, customer-facing system. A computer science degree or equivalent practical experience is preferred.

Location: Remote - USA

Apply: https://getfoundi.com/apply/staff-software-engineer-community-support-engineering-airbnb-b0775454

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