# Staff Product Manager, AI Personalization at Airbnb

Airbnb's Community Support Platform & Engineering team is seeking a Staff Product Manager to lead AI Personalization strategy and execution across their customer support ecosystem. You'll own the complete stack of personalization systems—from retrieval architectures to consumer-facing AI—scaling it across multiple Airbnb touchpoints. The mission centers on enabling AI to replicate the judgment, empathy, and accuracy of Airbnb's top human agents while serving millions of guests and hosts globally.

Your responsibilities span setting multi-year product roadmaps, partnering with data science and ML teams to identify high-signal personalization opportunities, designing and measuring experiments (tracking metrics like self-solve rate and citation accuracy), optimizing ML models and prompts, and building frameworks for continuous improvement. You'll also drive cross-functional alignment across engineering, design, data science, and policy teams to ship rigorously from concept through production.

This role demands 9+ years of experience with a BS/MS (or 6+ years with a PhD), deep expertise in AI/ML platforms at consumer scale, and strong working knowledge of personalization systems, retrieval optimization, and LLM architectures. You'll need proven success building foundational platform products, designing A/B experiments, and shipping consumer-facing AI products. The position is based in the United States and requires demonstrated cross-functional leadership and sharp instincts for balancing AI automation with human judgment.

Location: United States

Apply: https://getfoundi.com/apply/staff-product-manager-ai-personalization-airbnb-9b1e0b2b

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