# Staff Platform Manager, Chargebacks and Disputes at Airbnb

Airbnb's Payments Risk and Compliance team is seeking a Staff Platform Manager to own the complete dispute lifecycle strategy, from chargeback processing and representments through pre-arbitration and proactive prevention. You'll transform how Airbnb handles post-transaction disputes by building systems, decisioning logic, and guest-facing experiences that reduce financial losses while maintaining community trust. This involves partnering with engineering, data science, and operations teams to refine dispute models, designing early intervention capabilities to prevent escalations, and establishing scalable infrastructure for new payment methods and product lines.

The ideal candidate brings 10+ years of product management experience in payments, fintech, or risk at global tech or financial services companies, with deep expertise in dispute lifecycle management and fraud prevention. You should be a subject matter expert who has successfully launched and scaled risk products, with technical fluency—whether from engineering, data science, analytics, or operations backgrounds. Experience leading complex, cross-functional initiatives involving machine learning and external vendor integrations is essential, as is the ability to balance recovery goals with customer experience and platform integrity.

This role is based in the United States with remote eligibility, though candidates must reside in an approved state where Airbnb Payments, Inc. is registered. The position suits those who thrive in fast-paced startup environments with evolving priorities and resource constraints, and who can think strategically about implementing emerging technologies like generative AI to drive measurable business impact.

Location: United States 

Apply: https://getfoundi.com/apply/staff-platform-manager-chargebacks-and-disputes-airbnb-63f59b8d

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