# Staff Machine Learning Engineer, Community Support Engineering at Airbnb

Airbnb's Community Support Products ML team is building AI-powered customer service solutions at scale. You'll develop and optimize generative AI models, including LLM fine-tuning, retrieval-augmented generation systems, and automated testing frameworks that enhance support experiences for guests and hosts worldwide. This role involves taking early-stage AI concepts from ideation through production, collaborating with product, design, and engineering teams to create personalized, proactive service experiences.

This position suits experienced ML engineers with at least 9 years in the field who have owned large-scale software systems and have deep expertise in building efficient, production-grade AI and ML services. Background with LLM-driven chatbots and agentic AI products is a strong advantage. You should hold a PhD or Master's degree in Computer Science or equivalent experience, with excellent cross-functional communication skills.

Based in San Francisco, the role is remote-eligible but requires occasional office visits and offsites. You must reside in a state where Airbnb maintains a registered entity, excluding certain states listed on their careers page.

Location: San Francisco, CA

Apply: https://getfoundi.com/apply/staff-machine-learning-engineer-community-support-engineerin-3722659b

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