# Senior Machine Learning Engineer, Customer Support Engineering at Airbnb

You'll lead the development of AI-powered customer service solutions at Airbnb, working on cutting-edge agentic AI systems including chat assistants, voice assistants, and tools for human agents. The role focuses on building novel ML systems that transform how the platform handles customer support, with opportunities to shape early-stage concepts from ideation through production deployment. You'll collaborate across product, design, and engineering teams to develop and optimize sophisticated AI solutions that impact millions of guests and hosts globally.

This position suits senior ML engineers with 6+ years of experience who specialize in large language models and agentic AI architectures. You should have hands-on expertise in LLM fine-tuning techniques (SFT, RLHF, GRPO), RAG systems, prompt engineering, and evaluation frameworks. Strong experience shipping production ML/AI systems at scale, including knowledge of ML infrastructure and MLOps practices, is essential. A PhD or Master's degree in Computer Science, Machine Learning, or related fields is required, or equivalent industry experience.

The role is remote-eligible across the US, though you must reside in a state where Airbnb maintains a registered entity. Occasional office work or offsites may be requested based on manager agreement.

Location: Remote-USA

Apply: https://getfoundi.com/apply/senior-machine-learning-engineer-customer-support-engineerin-dd943215

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