# Lead, Advanced Analytics, Community Support at Airbnb

Airbnb is hiring an Advanced Analytics Lead to serve as a data strategist for its Community Support organization. You'll partner with product and business leaders to drive insights that shape customer support operations, working across the platform to identify inefficiencies and recommend data-backed improvements for guests, hosts, and support agents. The role combines hands-on analytics work—building dashboards, defining metrics, and running experiments—with advisory responsibilities, requiring you to translate complex findings into compelling narratives that influence cross-functional decisions.

This position demands someone with 8+ years of analytics experience and a quantitative background (statistics, data science, engineering, or similar fields). You'll need expert proficiency in SQL and Python or R, along with strong capabilities in causal inference, experimental design, and statistical modeling. Prior exposure to customer service operations or working closely with operations teams is important, as is familiarity with data infrastructure tools like Airflow and schema design for complex datasets.

The role is based in the United States and sits within Airbnb's Advanced Analytics family. You'll thrive in this position if you excel at solving ambiguous problems with data, enjoy collaborative work across engineering, product, and operations teams, and can communicate insights effectively to audiences with varying technical expertise.

Location: United States

Apply: https://getfoundi.com/apply/lead-advanced-analytics-community-support-airbnb-88b6f7a1

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