# Growth Customer Success Manager at Ably (UK)

Ably is seeking a Growth Customer Success Manager to build their scaled CS program from the ground up, managing customer accounts in the $10k-$30k ARR range. You'll own retention and expansion metrics (GRR and NRR) for this segment while designing the digital touchpoints, health scoring systems, and automated workflows that let the team serve hundreds of customers effectively. This is hands-on work that combines direct customer engagement with data analysis—you'll regularly pull insights from Snowflake and HubSpot to spot trends, flag at-risk accounts, and identify expansion opportunities.

The ideal candidate brings 4-7 years of B2B SaaS customer success experience, ideally with exposure to scaled or tech-touch CS models. You're comfortable independently analyzing usage data and BI tools (Metabase, Snowflake, or equivalent), and you think of CS as a revenue function where you're accountable for measurable outcomes. You have a builder's mindset—the ability to turn individual problem-solving into repeatable systems—and enough technical fluency to communicate credibly with developer audiences without needing to be an engineer yourself.

This is a remote position based in London, UK. It's an opportunity to establish a new customer success function at a scale-stage company powering real-time digital infrastructure for enterprises like EA, HubSpot, and Harness.

Location: London, UK (Remote)

Apply: https://getfoundi.com/apply/growth-customer-success-manager-ably-uk-f3d9a7fe

Sourced and republished by GetFoundi -  an AI-discoverable job board.