# Customer Centric Engineer at DataHub

DataHub, an AI and data context platform used by over 3,000 enterprises like Apple, Netflix, and Visa, is hiring a Customer Centric Engineer to bridge customer needs and internal technical teams. This hybrid role combines advanced technical support with product influence, requiring you to troubleshoot complex issues, guide customer onboarding, and contribute to continuous product improvements based on real-world usage patterns.

You'll handle escalations across multiple channels, debug code spanning software configuration and integrations, monitor customer health metrics, and create documentation that helps customers succeed long-term. The position sits at the intersection of support and engineering, meaning your feedback directly shapes how DataHub evolves and your technical recommendations influence product decisions.

You'll need 5+ years in software or data engineering roles, strong Python and SQL skills, hands-on experience with modern data platforms like Snowflake, dbt, and Airflow, and proficiency with cloud infrastructure and Kubernetes. UNIX command familiarity and proven debugging abilities in enterprise environments are essential. The role is open in Palo Alto or fully remote across US, Europe, and globally, and appeals to someone who combines technical depth with genuine customer empathy and startup agility.

Location: Palo Alto, California, United States; Remote, Global; US & Europe Remote; US Remote

Apply: https://getfoundi.com/apply/customer-centric-engineer-datahub-b28ed662

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