# Copilot Admin and Support - Managed Services at 3Cloud

3Cloud is seeking a Copilot Admin and Support specialist to join their managed services team in the Philippines on a remote basis. This role focuses on providing comprehensive support for Microsoft Copilot deployments across M365 environments, handling everything from troubleshooting access issues and permission problems to resolving performance hiccups and application-specific glitches in Teams, Outlook, Excel, and other Microsoft apps. You'll manage license assignments, monitor consumption, and support user onboarding and offboarding while maintaining detailed knowledge bases and FAQs.

Beyond reactive support, you'll drive Copilot adoption by coaching users on effective prompting, sharing best practices, identifying new use cases, and working with power users and organizational champions. The role requires managing known issues tracking, collaborating with Microsoft on product bugs and workarounds, and capturing user feedback to address adoption blockers. You'll also handle identity and licensing management, including role-based access control and Entra ID administration.

This position is ideal for candidates with 1-3 years supporting M365 in managed service provider environments and hands-on experience administering Microsoft Intune, Entra ID, Exchange Online, and Defender. You should have ITIL process knowledge, familiarity with ITSM systems, and ideally direct experience with M365 Copilot and prompt engineering. A computer science degree or related background is preferred, and comfort working in 24/7 managed services operations is important.

Location: Remote - Philippines

Apply: https://getfoundi.com/apply/copilot-admin-and-support-managed-services-3cloud-81c580a6

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